All

Hi, I’m the same guy from a couple days ago asking about the refund stuff etc? Well I waited a couple more days like you said, sent support another email (didn’t hear back of course) and so I decided to email billing@chaturbate asking them for a refund of the tokens not used on my account because I was banned without reason and they just keep replying with the stock message ‘As you can see your account with the community has been terminated’. I’m getting REALLY irritated right now so help please

January 28, 2015 CBRules Leave a comment

I’m sorry to hear you’re not having much luck in getting an answer from Support / Billing. All I can suggest is that you either inform them that you need a refund for the tokens you have still had in the account or you get in touch with your bank.

I could suggest emailing them back stating:

Yes I know my account has been terminated for for an unknown reason that no one has explained to me, but I had tokens in my account and would be grateful for the refund.

Unfortunately I can’t get in touch with Support on your behalf as they are not allowed to discuss user accounts with a 3rd party. I have however asked that they could add in some sort of system that explains what the reason for termination and the proof of the violation in the future.