To have this issue fixed, you can contact support@chaturbate.com please note that when emailing support you need to check your junk / spam folder as some email services can place Chaturbate emails into those folders (don’t forget to add support@chaturbate.com to a safe list).

If you still haven’t had a reply, you can contact support on Twitter:

https://twitter.com/chaturbate

After you have tried this and not received any reply or help, the last email is billing@chaturbate.com regarding your payment & they can pass your issue onto support.