Sorry you’re having trouble with your purchased tokens.  It’s not a scam first of all, its an issue with your account.

Depending on which email service you’re using, Support’s emails maybe going straight into your ‘junk / spam’ box.  Some email providers class Chaturbate emails as adult content and will have issues with them.

If this still isn’t working, you can contact Shirley (admin):

https://www.ambercutie.com/forums/members/punker-barbie.4828/

But this is a LAST resort.