Comment:The issue is the slowness in CB responding to reports,for example aleja_bigass this room has been playing the same videoloop of drug taking trans colombian models as mentioned in previous messages here.
According to the online time on the preview its been online some 11 hours. Thats totally unacceptable that they have been able to scam token for half a day without CB actively removing their account. In that time online they have been reported by dozen of people using both the report abuse button and the contact support function. (screencaps supplied) Is that and acceptable response time ? 12 hours? If I had twitter I would go on CBS twitter feed and give them blasting. They run a 24×7 operation, but not removing a room after some 12 hours? well what if it was minors on there?? and before you repeat comments about use the report button , contact support ETC . ITS ALWAYS DONE. Support could make changes and should actively LOOK at the site themselves, it take 5 seconds to click the trans page and see this obviously repeated videoloop that appears on the site every day for at least 3 weeks. You would think they would be familiar with it.
CB’s support really need to improve and implement new procedures.

As it has already been pointed out to you, Chaturbate Support have to process hundreds if not thousands of emails and reports. Each one has to go through the process of being investigated. Due to the seriousness of the email / report would depend on how they are being processed.

Some reports are virtually instant and have to be processed within a certain amount of time, some will take longer and as already stated it depends how far along through emails / reports that Support are till when they eventually come to your email / report.

During the weekend this time can be extended due to a skeleton staff that maybe on hand. The Twitter team are virtually the same and can’t always reply instantly like an individual. You’ve also got to remember that just because a site is running 24/7 does not mean Support are on hand 24/7. You’ve always got to allow time for working hours and processing. We would suggest that if you need to make reports, that you make 1 report regarding an account and then move on. If you can’t do this and feel you need to make another report, please ONLY reply to the first reports reply from the auto generated reply. If you make more reports, this will only bog down the system can cause more issues than fixes. In answer to your comment regarding tippers, if a tipper feels they have been cheated due to a ‘looped video’ and they did not receive what they tipped for, they can make a refund request directly to Chaturbate Support. We feel we have answered all your questions & comments regarding this issue, no more can be said regarding it.

Clare
CBRules