Question: Hello, I’m in need of assistance as I feel we were banned mistakenly. My screen name was sensualmilf84. I was recently banned due to a user asking if my daughter who is also a verified cb cam model was still camming. To which my answer was no I don’t think she is going to anymore. 48 hours later we received a ban. And we’re told it was due to incestual acts. None of which have happened. The user who follows my Instagram messaged me and said he got a warning but his account was still active. I did email support back, and asked them to review the show because that never happened and will never happen. I even offered to send a recording of it as I have a copy via obs. I have not gotten a response. I feel angry about it, and upset as I absolutely did nothing wrong. Please help

Unfortunately you will have to wait for Chaturbate to reply to your email which can take anywhere from 24 hours to 3+ days.

You do not have to perform actions on the webcam / stream to be banned for content that is not allowed. Even chatting about content can get you banned, as you have now found out.

We would suggest waiting for them to contact you from your first email (do not send multiple emails as your request for support will be moved down the list. Sending just one email & replying to the first reply by their automated system is the best way. So if you have additional information that you wish to supply, just reply to their automated message you will have received when you first contacted them.

If after a week you do not receive a reply, you can contact Shirley or the support team on Ambercutie forum. BUT only do this IF you have not received a reply from them after a week. We understand how frustrating it is to be banned for an incorrect reason which you believe is true. But the ToS are stated that even talking about a subject is a ban-able offence.

Hope this helps.

Emma
CBRules