All posts by CBRules

Banned Account with tokens

Im a user and I got banned, I had bought 1000 tokens I didn’t spend, will chaturbate gimme my 70 dollars back which which I bought my 1k tokens? Thanks

You will need to fill out a form with Chaturbate to ask for a refund or find out if your ban will be lifted. But depending on the reason for the ban it may not be lifted so you will have to ask for a refund.

The form is located:

https://support.chaturbate.com/hc/en-us/p/form_requests

Please note that when you receive an automated reply please only reply to this message, do NOT fill out the form again otherwise it could push your issue down the queue.

Blocked Models

Good evening

There’s a way to know the list of models that banned me?

Thanks for your attention

Unfortunately not, only models can see who they have blocked & Chaturbate is the only ones that can see if there is an issue.

Users cannot see any list that has them blocked by certain models, only visiting models & receiving an error will you see if you’re blocked.

User on my account

How is there another user under my broadcasting with me

We can’t understand what you mean regarding this question, unless you’re asking how is there a random user that has gained access to your account?

If this is the case you need to change your password & enable 2 step authentication.

Suspended Account

I was suspended because i didnt get someone on my broadcast verified becuase at the time the were waiting on a new ID. Me and him ended up breaking up he was in jail for awhile and since hes been out he refuses to upload his ID and get verified. Is there any other way i can get unsuspended? Ive tried emailing support twice since its kind of a unique situation, but they emailed me the same generic response each time saying that he needs to get verified. What can i do?

IF you both going to be on the stream he needs to be verified. But if he’s not going to be on the stream you need to state to Chaturbate Support “you have decided to be a single person & no one else is going to be on the stream.”

If you are sending a brand new email to support which generates a new ticket number you will of course receive a generic response, you need to reply to the first email regarding the situation & explain that it was a mistake to have someone else on stream but you ant to continue as a single person instead of a couple.

Timeframe of Ban

As broadcaster, if the account is banned, how long before the account is allowed to broadcast again or can they create another account for broadcasting?

Depends on the type of ban, making a new account won’t help you as you will be breaking the terms of the site by trying to bypass the ban.

You need to contact support to find out why your account was banned.

Banned Unknown reason

Why am I banned I done nothing wrong and I would like to broadcast on the site but can’t if I am banned

You will have to contact support via their form to find out why your account has been banned. There are a number of reasons why accounts get banned. Reading the terms & site rules can give you a general idea.

Banned Account Support reply

my account was banned, i have no idea why it was banned and support reached back out saying there was nothing they could do. i made over $1000 and won’t receive my money since my account is banned. was wondering if i could simply try to make a new one? or since i was banned will they not let me?

Unfortunately a new account will normally be banned too as you will be trying to circumvent the ban you have received.

Couple account

If me and my partner have an account and are listed as a “couple” do I have to add him as a guest or is he automatically allowed on my videos after doing the age and ID requirements?

Anyone that appears on a live stream or even on content (photos & videos) needs to be verified on the account (over 18).