All posts by CBRules

Unbanning account

how can i be unbanned fast?

There is no speed regarding bans, you have to email support to have an account unbanned. But depending on the reason for the ban this could take a while or even be a termination. If an account has been terminated there is no lifting of the ban / termination.

Private then banned

Hi, i booked a show with a model. We agreed on everything before starting the show, but as soon as it started, she left her chair, and never came back. 
it was a minimum of 10 min, so i had to wait 10 min to cancel it, but still my tokens were gone.
Then she banned me immediately from her room, so i can’t report her… what should i do ? 
Surprisingly, the show was done with “recording : on” so everything is in my collection…

You can report the model / broadcaster & ask for your tokens to be refunded by Chaturbate themselves. Email support@Chaturbate with the details ie: models username & time of when it happened. The more details you give the better it is for Chaturbate to investigate.

New Model

Hello, is it allowed for a model on Chaturbate to abandon one’s account and after 3 weeks start a new one appearing as new model? Thank you for the explanation!

The ‘NEW’ model tag is only for those who have never been on the site before. If a model has deleted their old account & make a new account just to receive the ‘NEW’ tag, they are breaking the T&C, they can be reported to support who will remove the ‘NEW’ tag. Please make sure to include the old username & new username for them to investigate.

This has been done many times with some models being banned for circumventing the T&C.

Suspended

Account was been suspended without reason.

Chaturbate always has a reason to suspend or ban an account, it can be anything ranging from break of TOS within chat (a conversation between you and another user in public chat or PM) to a break of TOS due to what was being broadcast on the webcam.

Chaturbate will normally send you a warning, which you have to confirm the warning to dismiss the message so you can continue to broadcast or even just suspend an account without a warning depending on how serious the break in the TOS is.

If you have received a warning while on cam and dismissed it then continued to break the same rule/s that will more than likely why the account was been suspended / banned.

You will then have to contact Chaturbate to confirm what the suspension / ban was for. It can take anywhere from 24 hours to 72 hours for a reply, if they are very busy it can take up to a week but that’s in rare cases.

Please only send ONE email regarding the issue & wait for the automated reply. If you have not received a reply within 72 hours reply to ONLY the automated message you will have received. If you send a brand new email, this will generate a new ticket, this can and does push your enquiry down the list.

Private Groupings

New groupings for private shows

I really don’t like the new grouping of private shows (6-18, 30-42, 60-72, 90+ tokens/minute). In particular, the 6-18 group now results in a listing of approx 50 pages, which is absurdly large and very user unfriendly. (The others result in approx 13 pages for the 30-42 group, approx 6 pages for the 60-72 group, and approx 3 pages for the 90+ group, all of which are a reasonable size.)

I accept the new 9 t/min rate needed to be accomodated, but those rooms could have been added in a new 6-9 range without losing overall usability.

You can submit feedback to Chaturbate regarding issues or improvements that have been made.

Banned & confused

Hii,I got banned 6 days ago ,and I sent an email asking the reason of my ban ,with an image of the account showing banned,and I got a reply to submit age verification of an account I know nothing about,am confused cause I hve only one account,never opened another,I sent an email saying the account doesn’t belong to me ,I hvent gotten a reply yet 

Unfortunately you will need to wait until support has replied. If you still haven’t received a reply within 48 hours we would recommend replying to the email you will have received.

Please do NOT send a brand new email that will generate a new ticket number & cause your issue to be pushed back as support will need to look at both ticket numbers to solve the issue.

When you do reply to them please state clearly that the account that they are stating does not belong to you. Please bear in mind that if you are working for a studio, chaturbate maybe linking your account with someone else within that studio. You will then have to contact your studio so that they can email Chaturbate to sort your issue out.

Banned after being honest

how can I unbanned my account in chaturebate I have mistakes I have customer asking me about sex with young I forgot is not allowed in chaturebate I answered to her questions I say age (number) I message on support but to tell the truth but no response me 😭 I love chaturebate hope u help me to unbanned my account I need to work I am a breadwinner for my family

Unfortunately if Chaturbate has terminated your account there is nothing you can do. Chaturbate takes this violation VERY seriously !!

IF your account has been banned, you will need to wait for support to reply to you. We would also suggest to check your spam box to see if you have received any warnings. If you haven’t it’s possible that Chaturbate has just terminated your account due to the serious nature of the situation.

If you have been terminated your only option is to move to another site.

Blocked user info

I banned another user from my room, because he annoyed me in private messages. Can he still see me and send me private messages in other model rooms?

A blocked user can still watch your room if they log out of the site. It’s also possible for them to make another account to bypass the block.

If this happens you can report the accounts that the user is using to contact you after you have blocked them by emailing support.

Please take note you only need to send 1 email to support to receive a tick requesting their help. Once you have received the automated reply, if you have any further information you can then reply to that email, please do NOT send a brand new email regarding the issue as this will generate a new ticket & could possibly push your enquiry down.

Account issues

Hello, my account seems active, I can access and I can broadcast, but my room is not seen online on the chaturbate page, only those who arrive because I invite them directly know that I am online and see me, users can give me tokens but I can’t withdraw tokens or send. , can you help me, I already sent an email to support but I’m desperate. thank you.

Unfortunately you will need to wait until Support has replied to you, but it’s similar to the ‘unable to tip’ situations a lot of users experience. Only support can fix these issues, if you don’t receive a reply after 72 hours or a week we would suggest replying to the initial email auto reply you will have received regarding your issue.

Please do NOT send them a brand new email as this will only create a brand new ticket and may push your enquiry down the list.

Banned including new accounts

Hello, i have been banned from my favourite model instantly after she sent me a hi on my pm, without any reason at all.
I decided to make a new account, i found out that the new account is also banned.
How is this possible ?

Chaturbate has a system in place that they can ban accounts including brand new ones via cookies, IP’s or ID’s if you’re verified.

You will need to email support to find out why you have been banned, it’s also possible that you may have received a termination. If a termination has happened they will not allow you back on the site.

A ban or termination happens when you’ve either been on cam & broke the rules / terms after you had received warnings and ignored them.

Or when you have been chatting in public or in a DM & said something that is against the terms / rules of the site that you agreed to when you made the account.