I got this automated email after I got banned from the site:
“The documentation received indicated you may have created your account in serious violation of the Chaturbate Terms. Specifically, you accessed the Chaturbate platform prior to turning 18. For this reason, your account was terminated.
Thank you,
The Chaturbate Team”

I am highly concerned and worried sick right no

Unfortunately you will need to contact support to find out if the account has been terminated or not.

If you have submitted your ID for verification & it clearly states when you were born, Chaturbate will compare this to when the account was made. IF the account was made BEFORE you turned 18 Chaturbate will take this as a violation of the terms as no one under the age of 18 is allowed onto the site.

If this is the case the account will have been terminated which is different to a ban. A ban can be brought back, a termination cannot. This is why Chaturbate states ‘serious violation’.

my account <username given> was permanet bann, they ask to hear minor voice , i explaine here but it was not a voice of minor , but a song , the voice of singer . i work alone , i would like to work back in chaturbate . 7 month i don t work . please forgive me . open my account please

You would need to explain this to support, as we do not have access to accounts. Please also note that if they have terminated your account, there is a possibility that they will not reply to you once an account has been terminated.

28 year-old here; I made an account on Chaturbate, and I went to verify my age, my account was banned in the process, and confused as to why. Hopefully, nothing wrong occured. I have yet to receive a response, besides one that is automated. Has anyone had a similar issue, and/or does anyone know if the support team will get to it? I’ve seen a handful of reports on this, but also concerned with anything that can be inaccurate, leading to the ban.

Unfortunately there are a number of reasons why Chaturbate ban accounts when they’re processing the verifications. You will need to wait for support to reply to you regarding the ban & your verification process.

We have heard and seen users & broadcasters being banned when they’re sent their ID’s to get verified. This has come from the broadcaster coming from a certain country that Chaturbate have issues with. They’ve also banned users when the verification process has been sent & Chaturbate have looked into the account & noticed flags against the account. But also when they’ve also noticed issues it’s the photographs & the ID’s.

If you don’t receive a reply within a week, you would need to reply to the automated message you will have received from Chaturbate.

My question and concern is about sexting in the chat and over PM/DM. While all broadcasters are age verified the users are not and even if someone buys tokens there is no way to know if the card information is verified to be the user. most people using the site want to sext while they are watching. Are we protected from minors joining the site and coming to our rooms and engaging with us or us engaging with them (i usually assume the users are of age and not LE or something like that trying to bait us into doing or saying something that will get us in trouble later because they were not forthcoming in who they are or who they are pretending to be). I am asking this because i came across an article that said we can be libel if the person we are talking to is under age or LE pretending to be underage without verifying who they are, sometimes asking for an age comes up sometimes it doesn’t, but i assumed the disclaimer’s we all check before logging in protected us, and everyone on the platform says they are 18 or over when you ask. But now i am curious if those disclaimers doesn’t protect us. Every broadcaster will proactively ask users if they like what they are looking at or what they want to see or do to get the user involved and excited… which can lead to tipping. i do my best to kick and ban users that are doing or saying things that are questionable , but you really just don’t know what’s going on on the other end.

We totally understand where you are coming from regarding this matter, we have all personally seen teens that are under the age of 18 which they are claiming to be on the site.

Whenever this happens it is advised by Chaturbate to ban the user from your room immediately and to report the user via email directly to support@chaturbate.com so they can proactively ban the users from the site.

IF a broadcaster see’s that the user is claiming to be under the age of 18 and does NOT kick / ban the user from their room but talks to them in public chat or worse in PM (which Chaturbate does monitor), the broadcaster can and does receive a warning / ban. As they are engaging with a minor.

There is always a chance that a user could be underage, it’s only when the user actually states the age where Chaturbate clamps down hard on the user or broadcaster depending on the situation.

If you are ever unsure about a users age it is always best to bring it up in conversation somehow so that you have a general idea of the person who you talking to. A lot of broadcasters will have a good idea how certain ages will talk & their experience will come into play when chatting.

If you have an issue with being protected by Chaturbate regarding the ages of people that come into your room, we would advise to speak to Chaturbate regarding your concerns. This hopefully will be handled by someone higher up the line than just support, but if you only receive a reply from support you can ask them for an official answer by someone higher up the line (example: Support manager etc).

I’ve seen people who come up showing as “Gaming”. How do I get that to show up on my thumbnail?

And there are people who are able to showcase not only themselves but also their gameplay while on Chaturbate. Do I need a second computer screen? Currently I only have one computer screen. Thanks so much!

The gaming tag is generated when you are playing the games on Chaturbate via the Chaturbate game library.

You’ll see when you click on ‘Broadcast Yourself’ page a tab at the side of the ‘Apps’ labeled ‘Games’, click on this option and you’ll then see ‘Choose a game’. When you select this option you’ll then have a pop up window with a list of the games that are allowed to be played on Chaturbate. As of writing there are 14 pages of games that are allowed.

To show the game you need to use OBS to share the game window that you’re playing within. There are many YouTube videos showing how to broadcast windows or sharing a window within obs.

Please make sure that you share the correct window within obs as if you share the incorrect window you may share your personal information for all to see.

It’s always best to test it out in a password room before you actually go public.

hello , my account was permanent bann , they ask to hear minor voice but , it was a song , i want to return back to chaturbate please , what can i do 5 months i don t work

Unfortunately Chaturbate have a strict policy of underage on cam or even voices that could be in the background.

If the account has been terminated, we are unable to help.

I created an account over ten years ago, used it once and never again. I do not recall the user name or if an email was attached.

I want to know if after ten plus years on inactivity if the account would be disabled for inactivity and then removed? I tried contacting support but have not received any info.

You will have to wait for Support to get in touch which can take anywhere between 24 hours to 1 week depending how busy they are. If you haven’t received an email back by 1 week we suggest replying to the automated reply you will have received.

You can see if there is an email attached to a username by clicking on the ‘forgotten password’ & entering in an email.

Broadcast Suspended. Reached out to correct this issue. Both parties are of age and are now verified through the app. How can I get back to going live and broadcasting?!

You’ll need to email support@chaturbate.com to have the account active again. If you have already emailed support you’ll have to wait for them to reply.

Can you please tell me why my account was banned if i can get it lifted…. also if i had converted my tokens in caash already for this period, even though im already banned can i still get payed out. my payment was setup and everything.

You need to email support@chaturbate.com to find out why your account has been banned, also check your junk box to see if you’ve received any warnings as if you have Chaturbate will have possibly sent your warnings over a violation of the ToS, if you have violated the ToS & ignored the warnings they will have banned it or even worse terminated the account.

Regarding payment, it’s possible that you may receive a payment for the period that you were earning tokens before being banned, but it’s in the discretion of chaturbate. If you possibly received the money before the due date (end of the month) or when you cashed out (same day).

In any case we would advise you to email Chaturbate to find out, please only send ONE email to them & once you receive a reply (automated) with your ticket number, you can only then reply to that message. This keeps your enquiry to one ticket and not sending multiple emails while receiving multiple ticket numbers as this can and does push your enquiry down or delay a response.

Please note that Support can take between 24 & 1 week to reply depending how busy they are.

my account and all my ID personal is banned by a mistake from my old studio for changing my passport with expire date because i am venezuelan and in those times i not had idea what they was doing with my passport
by those mistake chaturbate said
i have been modifying my passport but not was me
i would like to ask you please help me thank you so much

Unfortunately in these kind of situations you would need to email support & explain your situation to them as you were working for a studio. It would be the studio at fault IF they have been modifying official documents on photos etc to help qualify your account.

As Chaturbate operates under California law they have to be VERY careful with documents confirming when a person is over the age of 18. Any modification on documents for expiry dates or other information can lead Chaturbate into trouble.

Only Chaturbate can deal with a model like yourself personally. We can only advise to email them & if they reply to state your account has been terminated unfortunately there’s little you can do.