Banned Unknown reason

Why am I banned I done nothing wrong and I would like to broadcast on the site but can’t if I am banned

You will have to contact support via their form to find out why your account has been banned. There are a number of reasons why accounts get banned. Reading the terms & site rules can give you a general idea.

Banned Account Support reply

my account was banned, i have no idea why it was banned and support reached back out saying there was nothing they could do. i made over $1000 and won’t receive my money since my account is banned. was wondering if i could simply try to make a new one? or since i was banned will they not let me?

Unfortunately a new account will normally be banned too as you will be trying to circumvent the ban you have received.

Couple account

If me and my partner have an account and are listed as a “couple” do I have to add him as a guest or is he automatically allowed on my videos after doing the age and ID requirements?

Anyone that appears on a live stream or even on content (photos & videos) needs to be verified on the account (over 18).

Broadcasting

I want to broadcast but it says I am ineligible my username is (username given)

It’s possible that the account is classed as ineligible due to not being verified.

Verification as in providing your passport / drivers licence / similar photo ID.

Banned during stream

I was banned a couple days ago in the middle of a stream and I sent an appeal. Chattur bate support still has not gotten back to me about what I did to get banned or what I can do to fix it to stream again. I was wondering how long a response usually takes and if I’m not able to recover my account will the tokens I cashed out before my ban still get sent to me? I cashed out around 62000 tokens. And what about the tokens I have not cashed out since I was banned? Which was around 14000 tokens. I would really like to get a reply back from support so I can understand what I did wrong and fix it so I can continue to stream! Thank you!

It can take up to a week before support can reply due to the amount of messages they receive.

We cannot state if you will receive the tokens or not depending on why your account was banned. But some have been paid, but others haven’t due to the type of ban they received.

Unfortunately you will have to be patient for support to reply. If you haven’t received a reply after a week, you could reply to the automated reply you should have received. If there’s been no automated reply, wait until a week has passed & ONLY then go to the support section of the site where they have a form that you have to fill out & submit the request for support there. Once you’ve submitted your request for support, wait at least a week for them to reply.

Please don’t use this blog for attacking

Can we just say, since the last question that was posted we noticed that some felt it was appropriate to attack the person who asked a simple question.

We do not know the full circumstances why the person wants to report their partner, but to take the time to attack them is wrong.

We do suggest to users support their partners where possible, but where we don’t know the full situation we simply answer the question when asked.

Reporting Models

hello, do models know who reported them? my girl friend does model and i would prefer if she didnt. was hoping this would give her a boost to try and stop

As far as we know, it really depends on the reported issue. But Chaturbate generally does not disclose that information.

No answer from Support

hello, my account has been blocked and it’s already been three weeks since I received a response more than once, I wrote a letter of apology and a request to give me back the opportunity to work, but they don’t answer me. I wrote once a week. Most likely, my account was blocked due to a private show. My guest in the private show spoke positively about people of a different race, and after the show my account was blocked.Is there any way to solve this

Depending on the violation they ‘may’ not allow you back on the site. If you keep sending new messages instead of replying to the first ticket, your issue maybe pushed to the back of the queue.

When you send a brand new email instead of replying to the first ticket, this will generate a new ticket number & hence push your inquiry to the back.

Without knowing what the violation is, we can only advise on what you’ve stated. But the private show you mentioned where you said the user spoke positively is very doubtful to be the issue that’s cause your account to be banned IF your account is actually banned.

We say IF your account is actually banned as Chaturbate has ‘Banned’ & ‘Terminated’, if the account is terminated they do not allow you back.

Rules & Information regarding Chaturbate