Tokens Expiry Information

To clear a few matters up here are a few questions and answers to the new tokens expiry.

Do Tokens expire now?
Yes, tokens purchased AFTER 20th July 2015 now expire 90 days from when they were purchased.

What if I receive tokens, do these expire too ?
From what Chaturbate have stated, NO, these do not expire.

I purchased tokens before 20th July 2015 do these expire?
No they don’t.  The expiry date of 90 days, only applies to new tokens purchased after 20th July 2015.

hello there im model from 6 months and now i got banned with no reason (or someone was report me or idk) the cb support dont answer my emails ??? tell me some admin name or mail to try fix the problem 420loveleygirl and 420cronick this two acc was banned with no reason and the chaturbate support dosn`t help me ? someone HELP PLEASE

For Verified Models you need to contact: shirley@chaturbate.com

Shirley is one of the Administrators of the site and ONLY deals with Verified users.

**Note** if you are using a free email service such as Hotmail, Outlook & Yahoo, you may have issues with receiving a reply from support@chaturbate.com as these email services can block Adult emails due to their adult content.

Its best to email from GMail (Google Mail).

Hope this helps and you receive the help you need.

Updated Terms of Service

These are the UPDATED Terms of Service as of the July 20th 2015:

ADDED Statement:

Adults only.

We have placed this detail over and above all of our other terms because it is the most important (although it is also referenced below). Please note that the Chaturbate.com platform is only open to consenting adults looking to express themselves in the form of streaming video and messaging. We have zero tolerance for any minors on the Chaturbate.com platform, whether such individuals are actually minors or pretending to be minors perhaps in a misguided attempt at role-play. Moreover, we have zero tolerance for any image of any minor being uploaded to our platform for any reason. Please be advised that we reserve the right to and do report each and every suspected minor to the National Center for Missing and Exploited Children and any and all other law enforcement agencies we feel appropriate. Although we attempt to identify any and all suspected minors, given the volume of users on Chaturbate.com at any given time, we request and encourage members to report each and every user he or she encounters which he or she believes or suspects to be under the age of eighteen. All reports are reviewed within minutes of our receipt, if not seconds. If you are a minor, you must immediately leave this site now. You are not legally permitted on Chaturbate for any reason, and if we find you on this site, we will report you to law enforcement as mentioned above. We will not reactivate you for any reason ever.

With respect to all other matters, we have attempted to keep our rules to a minimum only imposing those we feel are necessary for the safety of our users and the continued operation of Chaturbate.com.


Added in 3.A:

3.A 

WE HAVE A ZERO TOLERANCE POLICY FOR CHILD PORNOGRAPHY AND A ZERO TOLERANCE POLICY REGARDING PEDOPHILES, PEDERASTS OR ANY PEDOPHILIC, PEDERASTIC, OR SIMILAR RELATED ACTIVITY.

All depictions of all persons on the Site are provided under an obligation of the producer therefore to upload or stream videos or images portraying persons over the age of eighteen (18) as of the date of the production of the depiction. We take great measures to ensure that no underage models appear in any video or image on the Site. We report all images of minors to law enforcement including the National Center for Missing and Exploited Children (“NCMEC”) regardless of the state of dress of such minor or the purported purpose of posting. We will not contact you prior to reporting such images. We will simply terminate your account and provide the suspect images and all information to NCMEC. DO NOT UPLOAD OR STREAM ANY IMAGES OF ANY MINOR FOR ANY REASON.


Added 4.C:

4.C. In the event that You request, upload, stream and/or share any image(s) of any minor, as mentioned above, we will not contact you. We will simply terminate your account and report you to NCMEC and any and all law enforcement we, in our sole and exclusive discretion, determine appropriate;


Change in 4.D:

4.D. You will not use the Service to engage in any form of harassment or offensive behavior, including, but not limited to, the posting or sharing of any message, picture or recording, which contains may be libelous, slanderous, harassing, abusive or defamatory statements, or racist, obscene, offensive or other language which does not coincide with your local laws and community standards;


Change in 5.A:

5.A. There can be no minors, children, babies or unauthorized persons on camera or in the same room. In the event that any such minor appears on camera, we will immediately report you to NCMEC and any and all law enforcement we feel, in our sole and absolute discretion, appropriate.


Change in Statement 12:

Notice of Intellectual Property Infringement. The Site respects the intellectual property of others, and we ask our members and others to do the same. We voluntarily observe and comply with the DMCA. IT IS CHATURBATE’S POLICY TO TERMINATE THE ACCOUNTS OF REPEAT COPYRIGHT INFRINGERS, WHEN APPROPRIATE. If you believe that your work has been copied through use of the Service in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide the Service’s Designated Copyright Agent with the following information:


Change in 12.C:

12.C. a description of where on the Service the material that you claim is infringing is located;


Change in Statement 13:

13. Virtual Money. The Service may, but is not obligated to, include a virtual, in-app currency (“Virtual Money”) including, but not limited to coins, cash, tokens or points, that may be purchased from us for “real-world” money if you are a legal adult in your country of residence. Other than a limited, personal, revocable, non-transferable, non-sublicenseable license to use the Virtual Money in the Service, you have no right or title in or to any such Virtual Money appearing or originating in the Service, or any other attributes associated with use of the Service or stored within the Service. Any Virtual Money purchased by you that is not used within ninety (90) days of purchase will expire and be deemed forfeited to the Service. We have the absolute right to manage, regulate, control, modify and/or eliminate such Virtual Money as we see fit in our sole discretion, and we shall have no liability to you or anyone for the exercise of such rights. Transfers of Virtual Money are strictly prohibited except where explicitly authorized within the Service. Except as expressly provided otherwise herein, you may not sell any Virtual Money for “real-world” money or otherwise exchange such items for value. Any attempt to do so is in violation of this Agreement and may result in a lifetime ban from the Site and possible legal action. All Virtual Money that has not been purchased directly by you (e.g., tips from other users, referral commissions, etc.) is forfeited if your account is terminated or suspended for any reason, in our sole and absolute discretion, or if we discontinue providing the Service.

Hope this explains the new Terms of Service for Chaturbate and keeps you all safe from breaking of the ToS.

FloraBella ‏@MissBellaFlora 1h1 hour ago Need help denounce this 2 accounts on chaturbate 😓 Sexxxy_evelyn and ivy_sweet. both give their location as uk, they use my shows. how could she do that, and yes i on her side

If these two accounts are rebroadcasting your live show or videos of your shows, they are breaking the Terms of Service of the site.  You can report the users to CB Support: support@chaturbate.com

Please remember to give CB Support your username so they can look into the situation.

Note: Looking at these two usernames – One has been deleted and the 2nd has been banned by Chaturbate.

(from whitestripe_71 on twitter) Hi, can you offer any advice please. Three days ago a 40tkn tip went from my account to a user I don’t know and whose cam I’ve never seen. I did not make that tip. I immediately changed my pword & emailed chaturbate. Shortly after doing this the remaining 296 tokens were removed from my account – in the token stats it says ‘Admin adjustment: Token transfer -296’. I’ve emailed CB 3 times now & received no reply. Have you seen anything like this before?

This kind of issue has been reported before.

Make sure when emailing Support their replies are not appearing in the spam box.  Its best to email support at certain times UK = 5pm GMT till 1am GMT.

If you’re a verified user, you can contact Shirley for help in this matter.

Please make sure when emailing Support to give all information:

Username, tokens that were in the account and what has been removed, who the last person you tipped (officially) and when you noticed the issue on the account.

Sometimes using certain email services such as yahoo & hotmail can cause issues.  Gmail is known as a good service to get a reply with.

Hope this helps.

I keep getting a message that I have violated the TOS but I cannot figure out what it is I did. I have some tokens on my profile that I would like to be able to spend

If your account was banned the tokens will be suspended.

Depending on your account, you would need to get in touch with support or shirley to find out what the violation if they will inform you.

If you are a verified you could of violated one of the rules that Chaturbate set in the Terms of the site while broadcasting.

Otherwise you could of violated one of the number of the rules that is set in the Terms or the rules that are set in the help section of the site.

I would highly recommend emailing support@chaturbate.com

My account on Chaturbate has been terminated. I have got an email that it is terminated because of a suspect of violation the terms of service. When i ask them why it is terminated and ask them to help to solve it, i get a reply with the same text without an explanation. When i ask them to help me than got the same notifaction and the last reply is that they could not help me. Still don’t know why it is terminated and they don’t reply on my email anymore. I hope you could advise me what to do.

Depending of the violation of the Terms of the site, CB Support can cease all communications with the account holder. If the account was verified, you would need to get in touch with Shirley.

Otherwise there’s not much else I can suggest, specially when Support have ceased communications with you sorry.

Rules & Information regarding Chaturbate