You can make requests to support@chaturbate.com
‘Fluffy Butt Plugs’ are accepted on Chaturbate, but please avoid using the word ‘Bunny’ to describe it.
I was new to the chaturbate site and upgrade and use my 200 free tokens then i was looking at stuff and i accidently bought tokens I was wondering if i will get the refund and stuff
I’m not sure on this one, you’ll have to email billing@chaturbate.com
Why is the testbed not available?
Please recheck, it’s working for me.
I was banned after a purchase and don’t know why.
Please contact support@chaturbate.com explaining what has happened, they will be able to inform more than I can.
How is it fair that a model can remove the videos you “buy?” Shouldn’t they say you just “rent” the videos until the models decide to delete them?
All I can suggest to you is that you get in touch with support@chaturbate.com
Transaction failed why? I buy tokens then transaction failed
you will have to get in touch with billing@chaturbate.com
I highly recommend using Epoch for purchasing tokens
All of the videos I’ve purchased from model’s pages are no longer in ‘my collection’ – has this happened to anybody else?
This is normal when a model decides to remove the videos / images that they have uploaded. I would suggest either contacting the model and inquire with them. Otherwise contacting support.
Hope this is of help to you
I just was banned few min ago for the reason i guess : Broadcast in same time on 2 account on same PC. I still receive my money?i was permanently banned?btw i email to support but until i get answer i want to know if i have any solution to be forgiven,thanks :(
Depending on the ban I’m not sure. You would have to check with support, but from my understanding the tokens get frozen when a ban occurs. I haven’t heard of someone getting banned for broadcasting on two accounts, but it could be a hidden rule, though highly doubt it. All depends what you were doing on cam to be banned as there’s quite a few rules. Please check the posts here for all the rules I’ve come across and see if any of them could be it.
Hi, I’m the same guy from a couple days ago asking about the refund stuff etc? Well I waited a couple more days like you said, sent support another email (didn’t hear back of course) and so I decided to email billing@chaturbate asking them for a refund of the tokens not used on my account because I was banned without reason and they just keep replying with the stock message ‘As you can see your account with the community has been terminated’. I’m getting REALLY irritated right now so help please
I’m sorry to hear you’re not having much luck in getting an answer from Support / Billing. All I can suggest is that you either inform them that you need a refund for the tokens you have still had in the account or you get in touch with your bank.
I could suggest emailing them back stating:
Yes I know my account has been terminated for for an unknown reason that no one has explained to me, but I had tokens in my account and would be grateful for the refund.
Unfortunately I can’t get in touch with Support on your behalf as they are not allowed to discuss user accounts with a 3rd party. I have however asked that they could add in some sort of system that explains what the reason for termination and the proof of the violation in the future.
CBRules 