Question: Hello, I’m in need of assistance as I feel we were banned mistakenly. My screen name was sensualmilf84. I was recently banned due to a user asking if my daughter who is also a verified cb cam model was still camming. To which my answer was no I don’t think she is going to anymore. 48 hours later we received a ban. And we’re told it was due to incestual acts. None of which have happened. The user who follows my Instagram messaged me and said he got a warning but his account was still active. I did email support back, and asked them to review the show because that never happened and will never happen. I even offered to send a recording of it as I have a copy via obs. I have not gotten a response. I feel angry about it, and upset as I absolutely did nothing wrong. Please help

Unfortunately you will have to wait for Chaturbate to reply to your email which can take anywhere from 24 hours to 3+ days.

You do not have to perform actions on the webcam / stream to be banned for content that is not allowed. Even chatting about content can get you banned, as you have now found out.

We would suggest waiting for them to contact you from your first email (do not send multiple emails as your request for support will be moved down the list. Sending just one email & replying to the first reply by their automated system is the best way. So if you have additional information that you wish to supply, just reply to their automated message you will have received when you first contacted them.

If after a week you do not receive a reply, you can contact Shirley or the support team on Ambercutie forum. BUT only do this IF you have not received a reply from them after a week. We understand how frustrating it is to be banned for an incorrect reason which you believe is true. But the ToS are stated that even talking about a subject is a ban-able offence.

Hope this helps.

Emma
CBRules

Question: I have a CB account, and another model is approved as a guest on my account. My question is, do i have to be present while she cams on my account? Or can she cam if I’m not there? Like if i take a break for a few hours? (I cam in 10 hour shifts lol )

As far as we know, guests and owners of the accounts that are being broadcast only need to be concerned that they are verified on the account they wish to be streaming. So if your guest is verified by Chaturbate to be allowed on your account, they will be allowed to be on the stream alone.

But if you need to confirm this, you can email support@chaturbate.com

Hope this helps

Emma
CBRules

Question:
Hello, today at 1pm, I did not have any idea that I was breaking the code of conduct by streaming as nonnude in a park nex to my house. As a result I got banned from streaming. Is it possible that I can get my account unbanned or is it gone. Im so desperate at the moment. I had so many valuable followers for me. Any replies are appreciated in under so much emotional pain right now. I’m usually nonnude also I use the site for chatting when I get bored etc.

You will need to contact support regarding your situation, non-nude broadcasts are allowed, but broadcasting in a public place is NOT allowed. Even broadcasting from your backyard can be a ban / warning IF a neighbour or passerby can be seen from the webcam feed.

When contacting Support, only send ONE email regarding your situation and if you need to email them again, please reply to the automated email response you’ll receive, before they reply in person.

Emma
CBRules

Question:
Recently my account was terminated for possible discussion of age play fantasy in my private messages. I had never once read the Terms Of Service, and I feel absolutely horrible that I broke such a serious violation. I have been on chaturbate for years and years and never once has the topic of ageplay breached, nor am I actually interested in it. I was talking out of my ass. I had no idea it was such a serious offense. What i had discussed was actually a fantasy of mine when i was a young teenager that i was projecting onto myself, and never actually transpired in reality. I feel SO horrible and down on myself about the entire situation.

I totally understand my permanent ban from Chaturbate. This has given me a serious amount of anxiety particularly because none of these discussed ageplay events ever happened.

I am now reading in the TOS that I will automatically be reported to authorities. Is this true? Or is the termination of my account the final action of the zero tolerance policy?

The uncertainty of the situation is unbearable.

Unfortunately only Chaturbate Support can look into this situation & give advice.

Depending on certain situations Chaturbate can pass on certain violations.

When anyone joins the site they are agreeing to the terms & conditions of the site, just like any other site. Some sites also have it clarified that they may pass on details due to local laws.

All we can advise is to contact support@chaturbate.com but there is chance they may not reply. If they don’t reply within a week (please check spam / junk box & only send 1 email regarding your situation) we would advise to try Ambercutie forum which has a Chaturbate section for help, which is monitored by Chaturbate.

Emma
CBRules

I’ve a lot of favorites web-cams and most of them are not existing anymore. Is there a way to list all my favorites so that I can remove them ? (Of course I don’t remember what was the original chat-room name) Thank You

Unfortunately there is no way to list all the models you are following. If you knew the names of the models you were following and they had disappeared from your list, we could advise on how to unfollow them:

https://chaturbate.com/follow/unfollow/modelname/

Hope this helps.

Emma
CBRules

A Camgirl show me with her fingers that i should shoot myself down and kicked me out of the room. (2 finger handgun gesture on head boom). Was that allowed and right ?

Did she do something against the CB rules ? I would like to tell her that this was not okay for me and that she should please not do this again to me with a hint to the offical rules part.

In this kind of context, we feel this would be a way of showing ‘boom you’re shot from the room’. Unless there’s more context ie: they actually stated on cam or text in the chat that it meant something else. We don’t believe this would be a breach of the rules.

Emma
CBRules

Support please unban my account I don’t break any rules. & support also not reverting of my mails.

Please help me . Unban my account or my id proofs so I can make new account .

You need to contact support@chaturbate.com to ask for your account to be unbanned. Please check your spam inbox for any replies, also it can take up to 72 hours for support to reply to emails.

Emma

Question: Why do my high quality uploads keep getting rejected?

This can be a number of issues, from the content breaking the terms of the site or the upload is far too large for the site.

To confirm what the issue is, you would need to email support@chaturbate.com to find out.

Emma
CBrules

Here are the instructions for using the CB-Chat feed that we released on github which can be found here:

https://github.com/victor7376/CB-Chat

You will need OBS (Open Broadcasting Software) & a text editor (notepad or Recommended Notepad++ for editing the Javascript for your settings)

First download the CB-Chat.zip from the above url or via this link:

https://github.com/victor7376/CB-Chat/releases/tag/CBChat

Click on CB-Chat-main.zip and extract to a folder of your choice.

Within the folder you will see the following files:

CB-Chat.html, Style-chat.css, README.md & a folder JS

In the folder JS you will find: cb-chat.js & scroll.js

You need to edit the cb-chat.js file for this to work. Open the file up in a text editor program (Notepad or Notepad++ or similar) and look for the following lines at the top:

baseUrl & baseDev

baseUrl is your Events URL from Chaturbate & baseDev is your Events URL from Chaturbate’s testbed.

Now visit Chaturbate & open your Profile – then click on Settings & Privacy. Scroll down to the bottom and look for ‘Events API JSON feed‘.

RIGHT CLICK on the Events API JSON feed and select ‘COPY LINK ADDRESS‘

Go back to the cb=chat.js that you have opened in a text editor and paste the URL that you just copied into the “EVENTS_API_URL“

It should now look like:

const baseUrl = “https://eventsapi.chaturbate.com/events…...

the full url will have YOUR username from Chaturbate & your unique token that is requires for the events to be retrieved from Chaturbate.

DO NOT GIVE OUT YOUR KEY TO ANYONE

The Url gives access to details of private messages in your room & when ever you receive tokens etc.

We can ignore the baseDev as this is only for when you need to test any altered code within this script on the Chaturbate Testbed.

Now scroll down this script and look for ‘CBRULES‘

The line should look like the following approx line 68:

if (username == “CBRULES”) {

Delete CBRULES & replace it with YOUR username (NOT in capslock)

For example the line should now look like:

if (username == “chaturbate“){

We have finished editing the file, so now we can save and exit the text editor.

Now open OBS, in Sources right click & select ADD ->> Browser

A new window will open, just click OK and you’ll see OBS webpage, Click on ‘LOCAL FILE‘ so that it puts a TICK in the box. Go to the right and select BROWSE.

You now have to browse to where you extracted the above files & select CB-Chat.html

Move down to change Width from 800 to 400.

Click OK which will save the settings you’ve just added. You will now see a BLACK BOX. This is normal so that you can position the box to where you want it.

After you are happy where the black box is, Right Click on Browser in the sources section and click FILTERS.

Click the PLUS sign in the EFFECTS FILTERS & select CHROMA KEY & click OK

Now in the KEY COLOUR TYPE Select CUSTOM then click on SELECT COLOUR & choose BLACK in the top left corner

The black box should now vanish. Once it has move down to similarity and change the number from 400 to 1. This will make the text from Chaturbate feed to appear.

You can now close the window, OBS is now setup for live chat feed.

It will not let me tip any tokens….

You need to contact support@chaturbate.com as your account will have an issue applied to it.

Emma
CBRules