Hello, I received a ban and I don’t know why, can you help me please?

You only need to post once not 6/7 times, you will need to email support@chaturbate.com to find out why you were banned. But please only send them ONE email otherwise it could take longer for them to investigate why you were banned.

I am suspended and I think i know what i did wrong after rereading to guidelines again. Please reinstate my account i sure didn’t plan on my friend even coming out. I immediately stop my modelling on live. Please can I go live. I promise to behave and never have myself in that position to be walked in on.

The username that you have stated seems to have been a deleted account, but saying that we are NOT Chaturbate. We can only advise so hence we state that you need to contact support regarding your account.

My account was banned …and honestly I have no clue why ,…kindly assist me out recover it

The username you have supplied is not on Chaturbate. But in any case you will need to email support@chaturbate.com to find out why your account was banned.

You normally receive a warning while on the site if you are broadcasting, if no warning you will have violated the terms which would have been a straight ban.

Hi, can you advise, CB changed the rules and now during away mode it is not allowed to appear in the frame to a person who has not been verified? I realize it’s mostly viewers here, but people from the studios would be very helpful. If this is true, can you send a link where it says about the new rules?

Anyone that appears on a models / streamers live feed or even when they appear away have got to be age verified that has always been the case.

Normally in away mode Chaturbate will show the screen ‘Performer is Away’ after a private show has finished. If during this time a model decides to show a screen of a person, that person has to be verified on that account. It does not matter if that person is verified on another account, they have to be verified on the account they are being shown on.

For example if model A is away & shows model B, model B has to be verified on model A’s account.

Hi! I have an unused account that I want to be deleted, but I lost the mail and password. Do unused accounts get deleted after some time unactive? thanks!

As far as we are aware, Chaturbate do not delete unused accounts.

I’ve been banned from chaturbate but I transfer my tokens to cash before I was banned . Will I still receive this payment?

We cannot guarantee a model will be paid once they have been banned. You would need to check with Chaturbate to see if you’re going to be paid or not as it could be an issue if you didn’t cash out before the ban was imposed.

I am making this email in regards that my account was temporarily suspended. I am new to the filming business and spoke to some friends whom been in the industry a bit longer than I have. There was a bit of miscommunication and I thought I was allowed to have someone be in my videos as well and didn’t know they had to fill out a form to be in them. I am hoping to have my account restored as soon as possible and will be careful with the verification process of filming with other people. Hope to hear from you soon thank you.

We are not Chaturbate, you will need to email support@chaturbate.com

An account was banned. I know there is never an explanation but should I delete a recording from my collection?

If it is a recording from a private you have had with a banned model then you should be fine, as it’s the model that will have the issue not the user. If you want to check if it’s fine to keep you could email support@chaturbate.com & ask them.

The only issue where this could be a problem is IF you have requested the model to perform an act within the private that is against the terms.

Chaturbate will have a transcript of the conversation.

A model scammed me and humiliated me. How do i get her banned?

If you have been cheated out of tokens, you need to report the matter to support@chaturbate.com but please do NOT make it into a revenge matter, as soon as support has investigated the matter they will more that likely refund the tokens that has been spent.

If it’s found to be true they normally issue a warning to the model, if you do get your tokens back do NOT return to that models room.

It is always best to just forget the model in question & forget about them.

If you make the matter into a revenge issue, you yourself could find yourself into trouble with Chaturbate & may end up having your account banned.

Which is why we suggest report, then move on.

Please really think about to publish this story, maybe with censored usernames. You can check the story with the profile links and via check both usernames on (website) by yourself. If you don’t wanna publish this story, maybe you can at least comment your thoughts via the email-address, wich i posted in the field above. Please take the time to read the text until the end. I invested a lot of time to write it down and English is not my native language

We have looked at the usernames that were given & can see that it is the same model / streamer. But just a note that the model has stated that on Chaturbate they are a ‘trans non binary’, the other site that are streaming on they’re only down as a female.

We understand the frustration & confusion with being a female on one site & in the trans section on the Chaturbate, unless we actually see their ID we cannot really state which section they should be in.

As far as we know models are allowed to stream on multiple sites at the same time as Chaturbate, but we will confirm this with support this week. Some models when streaming on multiple sites will blank their stream on one website if they receive a private show on the 2nd site or even go offline on the 1st site until the 2nd site’s private has finished.

Some will also have the same show on both sites, if one sites users are able to tip the models & they perform the show on one. They will allow the same show to be played out on both sites to try & generate the income.

If you have any concerns regarding a model being shown in the incorrect section, you can report it to support who will look into the issue. If the model is found to be in the incorrect section support will move them to the correct section. They also do issue warnings to models if they continue to move back to the incorrect sections.

If a model receives a warning & they ignore the warning by clicking I accept the official warning just to dismiss the message & then carry on with their show, they can be banned if they continue to break the rules or the warning they have received. There are a lot of models who receive an on screen warning by support & they will click the message to dismiss it as they are more interested in making money, it’s only when they get banned that they take notice & will then state that they didn’t know they had broken a rule.

This is where the support can state that they accepted the official warning when the model has dismissed the message. As the models don’t always read the messages they receive.